1. Who we are

Sophora is a private AI companion for hormonal change, designed for women in perimenopause, menopause, postpartum recalibration, and the long quiet shifts in between. Sophora is not a doctor, does not diagnose, prescribe, or replace medical care.

This Privacy Policy applies to mysophora.com and the Sophora application. When we say “Sophora,” “we,” “our,” or “us,” we mean the company operating mysophora.com.

2. What information we collect

We collect only what is needed to provide Sophora’s features to you.

Information you give us directly:

• Your name and email address when you create an account
• Health and symptom information you choose to share within Sophora, including cycle data, symptoms, mood, sleep, and anything else you enter into the app
• Journal entries, check-in responses, and notes you write inside your account
• Messages you send to the Sophora support team

Information collected automatically:

• Basic technical data needed to keep the app functioning, including your device type, browser, and IP address
• App usage data such as which features you use and when, used only to improve Sophora’s performance

3. What we do with your information

Your information is used to do one thing: provide Sophora to you.

Specifically, we use your information to:

• Generate your Hormone Map, Symptom Decoder, Transition Forecast, Monthly Report, and other Sophora features
• Power your Private Journal, Today’s Check-in, Reflections, and Timeline
• Personalise the Natural Foods Reset Library and Recalibration Library content to your stage
• Send account-related communications such as receipts and security notices
• Respond to support enquiries you send to us
• Maintain the security and technical integrity of your account

4. AI and your health data

Sophora uses AI to generate your Hormone Map, Symptom Decoder outputs, and other personalised features. This AI processes what you share in order to give you a response that reflects your specific situation.

Your data is never used to train public AI models. What you share with Sophora is used to generate your outputs, and your outputs alone. It does not become part of any shared training dataset, public model, or third-party AI system.

Sophora is not a medical device. The information Sophora provides is for personal understanding and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical decisions.

5. Who we share your information with

We do not sell your information to anyone. We share your information only in the following limited circumstances:

Service providers: We work with a small number of trusted third-party providers who help us operate Sophora, including cloud hosting, payment processing, and email delivery. These providers access only the data needed to perform their specific function and are contractually prohibited from using it for any other purpose.

Payment processing: Payments are handled by a third-party payment processor. We do not store your full card details. Your payment information is governed by that processor’s own privacy policy.

Legal requirements: We may disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Sophora, our users, or others.

Business transfers: If Sophora is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

6. Data storage and security

Your data is stored on secure servers with access controls, encryption in transit and at rest, and regular security reviews. We take the security of health information seriously and apply protections appropriate to the sensitivity of what you share.

No system is completely immune to security risks. If a breach occurs that affects your personal information, we will notify you as required by applicable law.

7. How long we keep your information

We keep your information for as long as your account is active. If you delete your account, we will delete your personal information and health data within 30 days, except where we are required by law to retain certain records for a longer period.

Anonymised, non-identifiable usage data may be retained for longer periods to help us understand how Sophora is used and improve the product.

8. Your rights and choices

You have meaningful control over your information. Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and all associated personal data
• Export your data in a portable format
• Withdraw consent for processing where consent is the legal basis
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at ask@mysophora.com. We will respond within 30 days.

9. Cookies and tracking

Sophora uses only the cookies necessary to keep your account session active and the app functioning correctly. We do not use advertising cookies, third-party tracking pixels, or behavioural analytics tools that build profiles of your activity for commercial purposes.

You can disable cookies in your browser settings, though doing so may affect your ability to log in to your account.

10. Children

Sophora is designed for adult women and is not intended for anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from someone under 18, we will delete it promptly.

11. Changes to this policy

If we make material changes to this Privacy Policy, we will notify you by email and update the effective date at the top of this page. We will not retroactively weaken the privacy protections described here without your explicit consent.

Your continued use of Sophora after a policy update constitutes your acceptance of the updated terms. If you do not agree with a material change, you may delete your account before the change takes effect.